Job Overview
E-Store Operation Manager
Our client is a global ICT company offering a variety of ICT services based on its vast experience and accumulated technological capabilities, as well as its excellent partnerships and human resources all over the world.
They were incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems.
They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution called “Cello”. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.
Our client is newly established in 2014 based on Parramatta CBD. They provide quality and sophisticated logistics service to our value customers using “Cello” system.
They are currently looking for a self-motivated Logistic E-Store Operation Manager to work at their client company based on Parramatta CBD.
ESSENTIAL DUTIES / RESPONSIBILITIES
<Online order Management>
- E-Store order management
- Local delivery management for online orders
- Return order management
<Management of delivery service provider>
- Maintain local delivery service provider relations
- Develop new local delivery service provider for quality and cost management purposes
<Reporting>
- Regular/ad-hoc reporting to MD
- Regular/ad-hoc reporting with operations
<Meeting with customer and service provider>
- Regular/ ad-hoc Meeting with Customer and Service Provider
REQUIREMENTS
- This role should cover and manage all operation matters and issues in relation to Inbound, Warehousing and Outbound
- As a 4PL and/or 3PL, this role doesn’t need to involve with actual operation but should be able to monitor and manage LSPs to meet the KPI agreed.
EDUCATION / QUALIFICATION:
- Bachelor’s degree
- Residence Visa or Citizen
EXPERIENCE:
- At least 5 years of experience in E-Commerce/Store fulfilment service management
- Logistics distribution operation experience is required
SKILLS:
- Excellent written and verbal communication skills; ability to communicate effectively
- Excellent customer service skills and interpersonal skills
- Experience with management of KPI and process improvement with demonstrable problem solving skills and analytical skills
- IT/Network understanding is advantageous, but not essential
ETC:
- Time Management (Commitment)
- Communication Skills
- Being responsible and reliable (Very Important)
- Strategic Thinking, Planning and Execution
- Well Organized Reporting Skills
- Team Structuring and Capability of Team Leading